Introduction Quality Management & Quality Assurance

Free Introduction Course: Quality Management & Quality Assurance for Quality Champions


What You Will Learn

How can quality be defined?

How can the Voice of Customer and CTQs help to deliver excellent quality?

How can we use the Quality Function Deployment Tool to deliver excellent quality?

How can quality be measured?


  • No previous knowledge is needed.


Introduction Quality Management & Quality Assurance

Offering high quality products and services can transform a business. But here’s the problem: many people struggle to even define the meaning of quality and how it should be measured. Just ask around and find out for yourself.

This course can be your first step in the world of quality. It is a free course, which means that it is bound to some limitations, for instance in terms of length. Nevertheless, it will provide you with the first building blocks of quality management. After completing this course, you may or may not decide to continue with your studies. In concrete terms we will teach you the following:

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  • What are some common definitions of quality?
  • How can quality be measured?
  • What is VOC (Voice of Customer) and how can it help in quality assurance?
  • What is a CTQ factor (Critical To Quality) and how can it help in quality management?
  • What is Quality Function Deployment (QFD) and how can it help to translate customer wishes into high quality products and services?

Our teaching method is known for its practicality and efficiency. We use examples and methods that are tested over and over again in real life in lecture halls. Based on the experience, we use those methods and examples that are understood the quickest. This way, you will get the most out off this course in shortest time. All lectures are designed and taught by qualified university lecturers. Our courses adhere to the BKO accreditation which is accepted and respected globally.

We hope to welcome you to our short, free introductory course.


Who this course is for:

  • Anyone can benefit from this course since quality is important regardless of sector.

Course content

1 section • 9 lectures • 32m total length

  • Disclaimer


  • Various ways to look at quality?


  • The most important voice


  • What are VOC & CTQ?


  • Our experience with VOC and CTQ


  • Exercise VOC CTQ


  • QFD introduction


  • Quality Function Deployment


  • Bonus lecture


Enroll for Free

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