Customer Service: 6 Keys To Exceptional Customer Service


Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service

What you will learn

Understand what areas of business impact the customer experience

The 6 key elements to great customer service

Be able to apply your knowledge in a practical way to improve business results

Drive customer satisfaction in your business

Attract new customers by giving them exactly what they want

Description

Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients what they want and need?


About The Course

This course is aimed at helping you to design a customer experience that will truly differentiate you from the competition. Renowned customer service expert Nigel Greenwood will explore the six key things that customers want, no matter what your industry or business model is.

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business, and if you don’t get it right, you’re missing out on sales and profits. We know that “the customer is always right”, but few businesses take the time to identify exactly what the customer actually wants.


What You Will Learn


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This quickfire course explains:

  • What customer experience means
  • The 6 key elements of a great customer experience
  • Common mistakes businesses make
  • How to apply each element in business for fast, profitable, sustainable growth.

By the end of the course you will:

  • Understand what areas of business impact the customer experience
  • Know the 6 key elements of a great customer experience.


Your Instructor

Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.

English
language

Content

Introduction

Introduction
What is Customer Experience?
What Customers Want – 1: Make it Easy
What Customers Want – 2: Set My Expectations
What Customers Want – 3: Keep Your Promises
What Customers Want – 4: Keep Me Informed
What Customers Want – 5: Treat Me As An Individual
What Customers Want – 6: Put It Right If It Goes Wrong
Summary and Final Thoughts

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