Basic Business Fundamentals – Operations Management

Very basics of business for the beginner

What you will learn

Basics of operations management

Operational decisions

Customer services – its importance

Working with suppliers

Using technology

Motivation techniques

The importance of capacity utilisation

Break-even analysis


This is a very unusual course. In terms of CONTENT it is pitched at someone who is just starting on a course in business.

BUT…owing to the speed of some of the lectures, the constant outpouring of ideas, this will be of use for any student studying business.

In particular the material is current as at late February 2022.

The Instructor has many years experience in delivering business courses to age range 15 and upwards. It is recognised that pupils/students can get bored – very easily. Therefore to gain attention, many lectures have short snippets of films in that illustrate the theme of the lecture – and these are films that the Instructor has starred in.

That makes the course unique.

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The final seven lectures are ‘Revision lectures’. These go over old ground and questions are asked – and asked again. In the Resources section there is a booklet giving prompts.

So this course is absolutely ideal for the beginner to business, who needs to feel involved rather than just watching a bunch of videos. To that end questions are asked during the lecture – and students given a minute to answer. Plus active use of the Q/A is encouraged.

Business fundamentals…business basics for someone who is approaching the subject for the first time and needs a course that is current, approaches the subject in an unusual way and where the whole series of lectures is seen as two-way discussion.

Topics covered:

  • Quality control
  • Customer service
  • Technology
  • Developing an effective workforce
  • Organisational structures
  • Revision (7 lectures)
  • Cost minimisation
  • Labour productivity
  • The environment


Introduction to the whole course


Business English

Help needed – pt 1
Help needed – pt 2
Help needed – pt 3
Day Two – Watch…listen…part 1
Day Two – Watch…listen…part 2
Write down… part 1
Write down – part 2
Write down – part 3
Practice – pt 1
Practice – pt 2
Practice – pt 3
Practice – pt 4
Practice – pt 5
Day 5 – Make time pt 1
Day 5 – Make time pt 2
Day 6 – Five websites
Day 7 – Concluding thoughts – pt 1
Day 7 – Concluding thoughts – pt 2


Introduction – and the operations function
The operations function – pt 2
The Objectives of a Business
Quality…quality…quality – pt 1
Quality…quality…quality – pt 2
Quality…quality…quality…pt 3
Aim for efficiency – pt 1
Aim for efficiency – pt 2
More on targets
Alien Environment?
Influences on operational objectives
Productivity targets
Lecture 14 Marketing (I.A.S.)
The Economic Environment
Sudden… pt 1
Sudden…pt 2
Is there competition – pt 1
Is there competition – pt 2
The importance of high productivity
The importance of minimising costs
How to reduce costs in a business
Labour productivity
Measuring labour productivity
Attention grabbing!
Back to labour productivity
Technology – part 1
Technology – part 2


Revision – 1
Revision – 1 pt 2
Revision – 2
Revision 2 – pt 2
Revision – 2 pt 3
Revision 2 pt 4
Revision – 3 – pt 1
Revision – 3 pt 2
Revision 4
Revision 5 pt 1
Revision – 5 pt 2
Revision – 6
Revision – 7

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